Shipping policy

Shipping Information

At Corner Culture, we work with trusted international manufacturing and fulfilment partners to deliver your order as quickly and safely as possible.

Orders are produced and shipped through our fulfilment partner, Tapstitch, using reputable international courier services including:

  • FedEx

  • DHL

  • UPS

  • DPD

  • USPS

  • IMile

  • J&TExpress

  • Other trusted local delivery partners where applicable

Processing & Production Times

As many of our products are made-to-order, production begins once your order has been placed and payment has been confirmed.

Estimated Production Times

  • Standard orders: 1–7 business days

  • Higher-volume or complex orders: up to 15 business days

Production times may vary depending on:

  • Product type

  • Order volume

  • Seasonal demand

  • Public holidays

  • Manufacturing capacity

Shipping & Delivery Times

Australia

Estimated Total Delivery Time: 5–20 business days

This includes:

  • Production: 1–7 business days

  • Shipping Transit: 5–15 business days

International Orders

Delivery times vary depending on destination and shipping method selected at checkout.

Estimated delivery timeframes are provided as a guide only and are not guaranteed.

Please note:

  • Shipping times do not include production time.

  • Delays may occur during peak seasons, promotional periods, or due to circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates are provided directly by the shipping carrier and may take 24–72 hours to appear after dispatch.

Customs, Duties & Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your local government.

These charges:

  • Are not included in your order total unless otherwise stated

  • Are the responsibility of the customer

  • May cause delays outside of Corner Culture's control

Corner Culture is not responsible for delays caused by customs clearance procedures.

Delivery Delays

While we strive to meet all estimated delivery timeframes, delays can occasionally occur due to factors beyond our control, including but not limited to:

  • Customs inspections or clearance delays

  • Incorrect shipping information provided by the customer

  • Incorrect contact details provided by the customer

  • Courier network disruptions

  • Extreme weather events

  • Public holidays

  • Transportation or flight cancellations

  • Industrial action, strikes, or workforce shortages affecting shipping, customs, or logistics providers

  • High seasonal order volumes

Corner Culture cannot guarantee delivery dates and is not liable for delays caused by third-party carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping and contact information is accurate before completing their order.

If incorrect information is supplied, including:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Incorrect email address

delivery may be delayed, returned, or unsuccessful.

If you notice an error after placing your order, please contact us immediately at cornerculturewear@gmail.com.

Once an order has entered production or has been shipped, we may be unable to modify delivery details.

Additional shipping charges resulting from incorrect information may be the responsibility of the customer.

Lost Packages

If your tracking information shows no movement for an extended period or your package appears lost:

Please contact Corner Culture and provide:

  • Order number

  • Order confirmation

  • Proof of purchase

  • Tracking number

  • Any relevant correspondence from the courier

We will investigate the matter with our fulfilment partner and shipping carrier.

Where a package is confirmed as lost by the carrier, a replacement or appropriate resolution may be arranged at our discretion.

Damaged Items

If your order arrives damaged, defective, or significantly different from what was ordered, you must contact Corner Culture within 7 days of receiving your order.

Please include:

  • Order number

  • Clear photographs of the item

  • Photographs of the packaging

  • Description of the issue

We will review the claim and work with our fulfilment partner to determine an appropriate resolution, which may include a replacement or refund where applicable.

Missing or Undeliverable Orders

Orders may be returned, delayed, or marked undeliverable if:

  • Delivery attempts were missed multiple times

  • The shipping address is incorrect or incomplete

  • The phone number provided is incorrect or invalid

  • Customs authorities are unable to complete clearance requirements

If an order is returned due to incorrect information provided by the customer, additional shipping fees may apply before reshipment can occur.

Australian Consumer Law (ACL)

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable consumer protection legislation.

Under the Australian Consumer Law:

  • Products must be of acceptable quality

  • Products must match their description

  • Products must be fit for their intended purpose

If a product purchased from Corner Culture is faulty, damaged, significantly different from its description, or does not meet consumer guarantees under Australian Consumer Law, customers may be entitled to a repair, replacement, refund, or other remedy as required by law.

Corner Culture will assess all claims in accordance with the Australian Consumer Law and may request supporting information such as:

  • Proof of purchase

  • Order confirmation

  • Photographs of the product and packaging

  • Description of the issue

Nothing in this Shipping Policy limits or excludes consumer guarantees and rights that cannot be excluded under Australian law.

Contact Us

For all shipping enquiries, please contact:

Corner Culture Customer Support
Email: cornerculturewear@gmail.com

Please include your order number in all correspondence to help us assist you faster.

Changes to This Shipping Policy

Corner Culture reserves the right to update or modify this Shipping Policy at any time to reflect changes to our operations, fulfilment processes, shipping partners, or legal obligations.

Any updates will be published on this page and will take effect immediately upon posting.

We encourage customers to review this Shipping Policy periodically to stay informed about our current shipping procedures and delivery information.