Refund policy

Returns & Refund Policy

Returns Policy:

At Corner Culture, we want you to be happy with your order. If you receive a faulty, damaged or incorrect item please contact us within 30 days of receiving your order and we will work to resolve the issue.

Because many of our products are currently made-to-order, we currently do not offer returns or exchanges for:

  • Incorrect sizing selections
  • Change of mind
  • Buyer's remorse

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Please carefully review sizing guides before placing your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You will also need the receipt and or proof of purchase.

To start a return, you can contact us at cornerculturewear@gmail.com.

If your return is accepted, we will provide you a return address, as well as instructions on how and where to send your return. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cornerculturewear@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged, defective or incorrect:

  1. Contact us within 30 days of delivery
  2. Include your order number and proof of purchase
  3. Provide clear photos of the issue

Once reviewed we may offer:

  • Replacement item
  • Store Credit
  • Refund where appropriate

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
At this time, we do not guarantee exchanges due to our made-to-order fulfilment model. Please carefully review sizing guides before placing your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cornerculturewear@gmail.com.

NOTE: Where a return is approved due to a faulty, damaged, incorrect, or non-compliant product under Australian Consumer Law, Corner Culture may cover reasonable return shipping costs.

For change-of-mind returns or other non-fault-related returns (where accepted), return shipping costs are the responsibility of the customer.